Return & Refund Policy
Return & Refund Policy
At Flendo Cosmetics, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your order under the conditions below.
Right of Withdrawal
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In accordance with EU law, you have the right to withdraw from your purchase within 14 days from the day you receive the product, without giving any reason.
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To exercise this right, please contact us at support@flendocosmetics.com
Return Conditions
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Items must be returned unused, in their original packaging, and in the same condition as you received them.
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Returns that do not meet these conditions may not be accepted.
Return Process
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Contact our customer service to request a return.
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Ship the product back to us using a trackable shipping method.
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Keep the proof of shipment until your return has been processed.
Refunds
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Once we receive your returned item and verify its condition, a refund will be issued to your original payment method.
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Refunds are processed within 7–14 business days after we receive the returned item.
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Return shipping costs are the responsibility of the customer, unless the product was defective or damaged upon arrival.
Defective or Damaged Items
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If your order arrives defective or damaged, please contact us immediately with photos.
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We will provide a replacement or full refund, including shipping costs.
Contact Us
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Email: support@flendocosmetics.com
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Our team is happy to help with any questions or issues regarding returns and refunds.