Terms & Conditions

Terms & Conditions 

Welcome to Flendo Cosmetics. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General
These Terms & Conditions apply to all visitors, users, and customers of the Flendo Cosmetics online store. By placing an order, you accept these terms.

2. Products
Our main product is the Flendo Scalp Massager, designed to support scalp health and promote stronger, fuller-looking hair. We make every effort to display our products accurately, but slight variations in appearance may occur.

3. Orders & Payments

  • All prices are listed in euros (€) and include applicable VAT (unless otherwise stated).

  • Payment must be completed before your order is processed and shipped.

  • We accept major credit cards, PayPal, iDEAL, and other secure payment methods.

4. Shipping

  • Orders are processed within 1–2 business days after payment.

  • Standard delivery time is 3–10 business days.

  • During busy periods (holidays, promotions, or sales), shipping may take slightly longer.

  • If you have not received your order within 15 days, please contact our customer service team at [support@flendocosmetics.com].

  • Flendo Cosmetics is not responsible for delays caused by shipping carriers or customs.

5. Returns & Refunds

  • We offer a 100% Satisfaction Guarantee. If you are not satisfied, you may return your scalp massager within 14 days of receipt.

  • Items must be returned unused and in original packaging.

  • Refunds will be processed to your original payment method once the return is received.

  • Return shipping costs are the responsibility of the customer, unless the product was defective or damaged upon arrival.

6. Liability

  • Flendo Cosmetics is not liable for any indirect, incidental, or consequential damages from the use of our products.

  • Always follow the provided usage instructions carefully.

7. Privacy Policy

  • Your personal data is kept secure and used only for order processing. For more details, see our Privacy Policy.

8. Changes to Terms

  • Flendo Cosmetics reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page.